Closing Your Account

We’re sorry to see you go, but we’re here to help you with the process.

How to Request Account Closure

If you wish to close your account, simply contact our 24/7 Support Team. 

You can reach us anytime via email or by using our friendly Live Chat service.

We Value Your Feedback

To help us improve our service, we would be grateful if you could share your reason for closing your account or let us know any features you’d like to see improved.

Need a Break Instead? Try a Cool-Off

If you’re not ready to close your account completely, you might prefer a ‘Cool Off’ period. This gives you a temporary break from play, lasting between 3 days and 4 weeks. In Pennsylvania, this period can be extended up to 4 months. You can set this from the Safer Gaming Tools page, but please note it cannot be ended early once activated.

Account Balance and Funds

Please withdraw any remaining balance from your account before requesting closure, as you won’t be able to access the account once it’s closed. If your account is already closed and there are still funds remaining, our Customer Service team can help you retrieve your money—just reach out to us.

Learn More and Get Support

For more information on our Responsible Gaming policy and tips for staying in control, visit our Responsible Gaming page or connect with our Support Team anytime. You can also find your state's email contact information using the link below.

We’re always here if you need us.