Account Verification Made Easy

At MONOPOLY™ Casino, verifying your identity is quick, secure, and designed with your convenience in mind. Most users are verified automatically with a trusted agency by confirming your name, date of birth, and address. If we can’t verify your information automatically, you’ll be prompted to upload documents through our secure Online Verification Tool.

How to Verify Your Account

Upload Your ID

• Use a valid, unexpired government-issued ID (driver’s license, passport, or state ID).
• Ensure the information on your ID matches your MONOPOLY™ Casino account details.

Verification Methods

• Online (App or Desktop):
  • On desktop: Upload clear images of your documents (max 5MB each).
  • On mobile: Use your phone camera and follow the on-screen prompts.
• Email or Live Chat:
  • Send front and back images of your ID.
  • A selfie may be required for additional verification.

**IMPORTANT NOTE: Customer Support agents cannot verify documents. All documents will be submitted to our specialized team for verification. 

Please be advised no matter which method you choose to verify your account, it may take up to 72 hours to complete. Thanks so much for your patience—we’ll get you up and running as soon as possible!

Photo Tips

• Use the MONOPOLY™ Casino app or mobile site for the best experience.
• Place your ID on a dark, flat surface in a well-lit area.
• Hold your camera directly above the ID to avoid glare.
• Make sure the ID is fully visible with a border around all edges.
• For selfies, show your full face with no hats, sunglasses, or filters.

What Happens Next?

• If your ID matches your account details, you'll be verified and ready to play—most verifications are instant!
• If there’s a mismatch or issue, you may be asked to re-upload your documents or provide additional proof (such as a utility bill or Social Security card).

If you have any questions or need further assistance, please see our contact information below.