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How Do I Request a Win/Loss statement?
Getting information regarding your wins and losses is super easy, and it’s the fastest, most convenient way to get the information you need!
You can view nearly all of your gaming activity instantly, right from your account, without having to wait for a report or contact Support. Everything is available in real time, so you can check your wins, losses, and transactions anytime you’d like, all in one secure place.
View Your Own Activity
You can check up to 12 months of your gaming history directly on the site:
- Log in to your account.
- Go to Wallet > History.
- Review your transactions, including wagers, wins, deposits, withdrawals, and games you’ve played within the 12-month span.
This is the fastest way to keep track of your spending, winnings, and overall results.
What’s in the Win/Loss Statement?
Your Win/Loss Statement includes:
- Total Winnings – how much you've won.
- Total Losses – how much you've lost.
- Net Win/Loss – the difference between winnings and losses.
Need a Full Win/Loss Statement or Older Records?
If you cannot access your account (RG Cool-Off, closed, etc.), or you need a statement for tax purposes or for a period prior to the last 12 months, you can easily request it through our Support channels.
Simply start a chat and ask the bot to “Request a Win/Loss statement” — it will prompt you to verify your identity and guide you through the quick steps to submit your request. Once submitted, please allow 3 to 5 business days to complete.
Prefer to Email Us? If you choose to send your request by email, click here.