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What is a Cool Off and How to Set It?
Using the Cool Off Feature at MONOPOLY Casino
Sometimes, taking a short break can make a big difference in your gaming experience. The Cool Off feature gives you the space you need by temporarily closing your account for a period that feels right for you.
How the Cool Off Feature Works
- You can choose a Cool Off period ranging from 3 days up to 4 weeks—or up to 3 months if you're in Pennsylvania.
- During this time, your account will be completely inaccessible. For example, if you activate a 3-day Cool Off at 12 PM on January 1st, you won’t be able to log in again until after 12 PM on January 4th.
How to Set Up a Cool Off
- Tap the Menu button in the top right corner.
- Scroll down to Play Responsibly.
- Select Safer Gaming Tools and choose Account Cool Off.
- Pick the Cool Off period that works best for you.
- Confirm your choice and click Continue to activate it.
Taking a break is a healthy and supportive choice. We’re here to help you every step of the way!
Understanding When Your Cool Off Ends
- The Cool Off expiry date and time will be displayed on the screen based on your account’s registered state when setting up your Cool Off period.
- If you didn’t note the expiration date, or if it’s not shown, our Customer Support Team will be happy to confirm your Cool Off end date and time.
*Important Note: Customer Support cannot remove, edit or override any limits set in place.
For more information about our Responsible Gaming policy, visit https://play.monopolycasinous.com/account/responsible-gaming or reach out to us.
Need help? We're available 24/7 and here to help!