Using the Cool Off Feature at MONOPOLY Casino

Sometimes, taking a short break can make a big difference in your gaming experience. The Cool Off feature gives you the space you need by temporarily closing your account for a period that feels right for you.

How the Cool Off Feature Works

• You can choose a Cool Off period ranging from 3 days up to 4 weeks—or up to 3 months if you're in Pennsylvania.
• During this time, your account will be completely inaccessible. For example, if you activate a 3-day Cool Off at 12 PM on January 1st, you won’t be able to log in again until after 12 PM on January 4th.

How to Set Up a Cool Off

1. Tap the Menu button in the top right corner.
2. Scroll down to Play Responsibly.
3. Select Safer Gaming Tools and choose Account Cool Off.
4. Pick the Cool Off period that works best for you.
5. Confirm your choice and click Continue to activate it.

Taking a break is a healthy and supportive choice. We’re here to help you every step of the way!

Understanding When Your Cool Off Ends

• The Cool Off expiry date and time will be displayed on the screen based on your account’s registered state when setting up your Cool Off period.
• If you didn’t note the expiration date, or if it’s not shown, our Customer Support Team will be happy to confirm your Cool Off end date and time.

*Important Note: Customer Support cannot remove, edit or override any limits set in place.

For more information about our Responsible Gaming policy, visit https://play.monopolycasinous.com/account/responsible-gaming or reach out to us. 

Need help? We're available 24/7 and here to help!