Why Hasn’t My Bonus Appeared? Common Reasons and Next Steps

We understand it can be frustrating if a bonus doesn’t show up in your account. Let’s go over a few things that might explain why your bonus hasn’t appeared yet and how you can check its status.

Check Your Bonus or Transaction History

First, review your bonus or transaction history to see if the bonus was already credited to your account.

Common Reasons a Bonus Might Not Appear

• Promo Timing:
  Check the promotion’s start and end dates. Many bonuses are credited after the promotional period ends or shortly thereafter.

• Eligibility Not Met:
  Make sure you’ve met all terms and conditions (such as minimum deposit or qualifying wager). Some offers require you to opt-in, or may only be available to specific users.

• Minimum Wager or Deposit Not Met:
  Many promos require a minimum deposit or bet. If this wasn’t fulfilled, the bonus may not be issued.

• Wager on Ineligible Game/Event:
  Some bonuses apply only to certain games, bet types, or sports. Placing a wager on an ineligible option might disqualify you.

• Promo Not Available in Your State or Account Type:
  Some promotions are limited to certain states, wager types, or user groups.

• Technical Delays:
  Occasionally, system issues may cause your bonus to be credited later than expected.

• Account Status:
  Your bonus may not be credited if:

  • Your account is not fully verified
  • You have pending verification steps
  • Your account is under Responsible Gaming restrictions (like self-exclusion or cool-off)

For more information on how promotions work and are credited, please visit here.

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