Login alerts: Menu → Account → Login Alerts → check “Enable Login Alerts” → Save (uncheck to turn off). Emails you whenever your account is accessed.

Two-Factor Authentication (2FA): Confirm your phone number first → Account Menu → Account → Two-Factor Authentication → Yes →  6-digit PIN is texted to you (SMS only) → enter it within 2 minutes (or tap Resend Code). Please note that 3 wrong PINs will lock your account and will need to contact Support to unlock.

Reset Password: Go to Login screen → “Forgot Password?” → enter your email → open the reset link (valid 30 minutes) → set a new password and enter your date of birth and zip code.

To Update: Log in → Account Menu → Communication Preferences, Login Alerts or Two-Factor Authentication → Check/Uncheck → Confirm.

• Communication Preferences: how you get offers and news — Email, SMS, Phone Call or Postal Mail.
• Login Alerts: email on each successful login.
• Two-Factor Authentication: an SMS PIN every time you log in.

You’ll also verify by SMS every 14 days or when logging in from a new device — this can’t be removed.

Availability can vary by state. The following options may be available to you:

Change language: Account Menu → Player Preferences → Language → English or Spanish → Save Changes (app reloads). 

Dark Mode Settings

Desktop: Account Menu → Theme → choose System, Light or Dark → Submit.

Mobile app: Account Menu → scroll to bottom → choose System, Light or Dark → Continue (app reloads).

Your total balance (including bonus) shows top-right after login. Tap the Balance icon for a full breakdown.

• Cash balance: your own funds — wager or withdraw.
• Bonus balance: promotional funds — may have wagering requirements before they can be withdrawn.

Deposit

Steps: Menu (top-right) or Deposit → Wallet → Deposit → Choose your method, follow the prompts, Confirm (this sets your active method).

Available payment methods vary by state.

Withdraw

Before you request, make sure: your email is verified, you have available cash funds (bonus not included), no active bonus wagering requirements, and no pending ID requests.

Steps: Account Menu → Wallet → Withdraw → Choose your method.

Processed within 24 hours; funds reach you in 24 hours to 5 days depending on the method.

History

Steps: Balance icon → Account Menu → Wallet → History → Transaction, Gaming or Reward History.

Available for up to 12 months; for older records, contact Customer Support.

Browse our game selections → Pick your game → Review your wager amount and selections → Place your wager.

All bonuses: Log in → Account Menu → Wallet → History → Reward History → pick a Bonus Type (shows Date, Reward ID, Type, Amount).

Payouts usually complete by end of day; allow up to 3 business days if there’s a delay.

Win/Loss (last 12 months): Log in → Wallet → Win/Loss History → review wagers, wins, deposits, withdrawals and games → tap the PDF icon to download.

Current-year statements, records older than 12 months, or no account access (closure/cool-off): start a chat and ask the bot to “Request a Win/Loss statement,” verify your identity, then allow 3–5 business days.

W-2G forms: Log in → Account Menu → W-2G History → see W-2G History and Archive → tap the PDF icon (or Download All).

A W-2G is issued when a win meets the IRS reporting threshold.

Deposit, Loss, Spend, Wager and Session limits; Session Reminders; Account Cool Off (from 3 days); Self-Exclude; and Account Closure.

Find them: Menu → Play Responsibly → Safer Gaming Tools (or Responsible Gaming).

Available limits depend on the state you play from.

Policy: https://play.monopolycasinous.com/account/responsible-gaming