We're truly sorry to hear that your experience hasn't met your expectations. Your satisfaction matters to us, and we genuinely appreciate the chance to make things right. Every piece of feedback helps us improve, and we want to make this as easy as possible for you. Here's how to file a complaint and get in touch with our team.

How to File a Complaint

If you’d like to share your feedback or file a complaint, our dedicated support team is available 24/7 through Live Chat or Email. One of our trained representatives will be glad to help you. Please allow up to 72 hours for a response while we carefully review your concerns.

Step 2: Escalate to the Regulator

If you are not satisfied with the resolution provided by MONOPOLY™ Casino, you have the option to escalate your complaint to the relevant regulatory authority.

When contacting the regulator, be sure to include:

• Your first and last name
• A detailed description of your situation
• Any response you received from our Customer Support Team in Step 1

Please refer to the contact information below to reach the appropriate agency based on your state or location.

For any additional assistance, please contact our Customer Support Team 24/7 via Live Chat or email us.