How to Make a Complaint at MONOPOLY™ Casino

Your gaming experience is our top priority, and we want you to be completely satisfied with the service you receive. While we always aim to deliver the best, we understand there may be times when we fall short and you need assistance. Here’s how you can let us know:

Your gaming experience is our top priority, and we want you to be completely satisfied with the service you receive. While we always aim to deliver the best, we understand there may be times when we fall short and you need assistance. Here’s how you can let us know:

Step 1: Contact Support

If you would like to register a complaint, you can reach us 24/7, 365 days a year via Live Chat or email. Our dedicated and trained staff is always here to help resolve your concerns.

• Please allow up to 72 hours for us to respond to your complaint.

Step 2: Escalate to the Regulator

If you are not satisfied with the resolution provided by MONOPOLY™ Casino, you have the option to escalate your complaint to the relevant regulatory authority.

When contacting the regulator, be sure to include:

• Your first and last name
• A detailed description of your situation
• Any response you received from our Customer Support Team in Step 1

Please refer to the contact information below to reach the appropriate agency based on your state or location.

Need More Help?

For any additional assistance, please contact our Customer Support Team 24/7 via Live Chat or email us.