‘Session Expired’ Error Message on Casino Games

If you receive the error message ‘Session Expired’ while playing certain games, it indicates a connection error has occurred.

Why Does the ‘Session Expired’ Error Happen?

This error may occur on games developed by IGT, a third-party provider featured on our site. It's caused by a connection issue between your device and our systems.

How to Resolve a ‘Session Expired’ Error

To fix this issue:

• Clear your temporary internet files and cookies on your computer.
• Restart your browser.

You can find step-by-step instructions for common browsers on our FAQ page, or you can reach out to our Support Team for help.

Will I Lose My Game Progress or Wager?

If the error happened during a game, rest assured your session is still safe:

• Your game will either be waiting for you to finish when you reload it, or
• Your wager will be refunded.

How to View the Outcome of Recent Games

You can always review your recent game outcomes by going to: Account Menu >Wallet > Gaming History
This section allows you to view up to 12 months of your gaming history.