Understanding Wagering Issues After Changing or Removing Your Spend Limit
You can request a change to your Spend Limit at any time. Spend Limits are a helpful tool for managing your gameplay responsibly, with waiting periods for certain changes to ensure a safe and consistent experience. All Spend Limits are tracked in Coordinated Universal Time (UTC).
Important: Customer Support cannot change, remove or override any Responsible Gaming limits set in place. As per gaming regulations, each limit must remain in place for its full duration.
How Decreasing Your Spend Limit Works
- Changes to decrease your Spend Limit take effect immediately.
- Example: Reducing your $500 Daily Spend Limit to $300 will be applied as soon as you confirm the change.
- IMPORTANT: Any spending made before the change will count toward your new, lower limit.
Decrease Limit
Review Changes
Limit Updated
How Increasing or Removing Your Spend Limit Works
- Requests to increase or remove a Spend Limit will only take effect after the current limit period has passed.
- Example: If you increase your daily limit on Monday at 12:00 p.m., your new limit will be active starting Tuesday at 12:01 p.m.
- The exact date and time when your new limit will be applied is shown on screen after you confirm your request.
Example: Remove Limit
Review Changes
Pending Change Displayed
Additional Important Information
- Spend Limits do not restrict your ability to deposit or withdraw funds.
- Winnings from wagers, canceled withdrawals, and gameplay activity do not count toward your Spend Limit.
Learn More About Responsible Gaming
For more details on our Responsible Gaming policy and helpful tips for staying in control, visit: https://play.monopolycasinous.com/account/responsible-gaming.
If you need further assistance, our team is available 24/7 and always happy to help!