What to Expect During Self-Exclusion

We understand and fully respect your decision to enroll in the Self-Exclusion Program. Taking this step is an important way to prioritize your well-being, and we’re here to support you throughout the process.

What Happens During Your Self-Exclusion Period

• You will not be able to collect any winnings from wagers or recover any losses.
• Complimentary gifts, services, or other items of value from MONOPOLY Casino will not be available.
• Your account cannot be reopened, and you will not be able to participate in any games at online gambling sites within your state during the self-exclusion period.

How to Reopen Your Account After Self-Exclusion Ends

• Once your self-exclusion period has ended, contact our Customer Service team via live chat when you’re ready to return.
• We have access to the Self-Exclusion database and will verify your removal status, which typically takes 7–10 business days.
• Once your status has been verified, your account will be reopened, and you will receive notification.

Need help? We are here 24/7 and happy to assist!