What to Expect During Self-Exclusion

We understand and fully respect your decision to enroll in the Self-Exclusion Program. Taking this step is an important way to prioritize your well-being, and we’re here to support you throughout the process.

What Happens During Your Self-Exclusion Period

• You will not be able to collect any winnings from wagers or recover any losses.
• Complimentary gifts, services, or other items of value from MONOPOLY Casino will not be available.
• Your account cannot be reopened, and you will not be able to participate in any games at online gambling sites within your state during the self-exclusion period.

How to Reopen Your Account After Self-Exclusion Ends

• Once your self‑exclusion period has ended, contact our Customer Service team via live chat when you’re ready to return.

  ⚠ Important: In some states, automatic removal is not always an option once the time you’ve selected has expired.
  Before contacting Customer Service, make sure to check this page and your corresponding state page so you have all the information you need.

• We have access to the Self-Exclusion database and will verify your removal status, which typically takes 7–10 business days.
• Once your status has been verified, your account will be reopened, and you will receive notification.
• We have access to the Self-Exclusion database and will verify your removal status, which typically takes 7–10 business days.
• Once your status has been verified, your account will be reopened, and you will receive notification.

Need help? We are here 24/7 and happy to assist!