If you’ve had three failed login attempts, your account will be locked for security. To regain access, contact Support, and they’ll assist you in unlocking your account.

To reset your password, please follow these steps:

1. Select "Forgot Password?" on the login screen.
2. Enter your registered email address.
3. You’ll receive a link to reset your password (valid for 30 minutes).
4. Create a new password and log in.

To log in to your account, you only need your registered email address and password— your username is not required.

However, if you need your username for any other reason and have forgotten it, just contact our Support team. They'll gladly assist you and provide that information once you've passed security.

If your account is blocked for 24 hours due to multiple failed password reset attempts, it will automatically lift after 24 hours. Then, you can reset your password by:

1. Selecting "Forgot Password?" on the Home Page.
2. Enter your email address and date of birth.
3. Follow the email instructions to reset your password and log in.

If you’d like to update the email address on your account, our friendly Customer Service team is here to help! Just hop into Live Chat, and once we’ve confirmed your account details, we’ll happily update your email so you can get back to logging in and enjoying your play without any delays.

If you’re having issues resetting your password, here are some common reasons and solutions to help:

1. Reset Link Expired
   • The password reset link sent to your registered email expires after 30 minutes. If it's expired, go back to the reset page and request a new one.
2. Didn’t Receive the Email
   • Check your Spam or Junk folder.
   • Confirm you’re checking the correct email address registered to your MONOPOLY Casino account.
   • Make sure the email was entered correctly when you requested the reset.
3. Password Entry Issues
   • Ensure the new password meets all security requirements (e.g., character count, special characters).
   • Passwords are case sensitive, so double-check capitalization.
   • Remove any extra spaces before or after the password.
4. Account Restrictions or Status
   • Your account must be verified and active.
   • If your account has a Responsible Gaming restriction (e.g., self-exclusion or cool-off), password reset may be temporarily disabled.