We know you’re eager to jump into the fun, and we completely understand. Sometimes, accounts are placed under review as part of our routine checks to ensure a safe, fair, and compliant gaming environment. Here are some common reasons why your account might be under review:

Common Reasons for Account Review

Security Check
We noticed activity that may be unusual—such as a new device, location, or login pattern. This is just a precaution to confirm it's really you.

Verification Requirements
We may need documents to verify your identity, address, or payment method. This is a standard KYC (Know Your Customer) step required by regulators.

Payment Review
Recent deposits, withdrawals, or changes to payment methods may trigger a brief review to ensure everything is processed correctly and securely.

Responsible Gaming Limits
Your account may have triggered a review based on self-exclusion rules, deposit limits, or other responsible gaming safeguards.

Gameplay or Bonus Review
If your betting or bonus activity appears outside normal patterns, we may review it to ensure fair use and adherence to promotional terms.

Account Sharing or Access Concerns
If we detect multiple devices, IPs, or users accessing your account, we may pause it to confirm it's being used by the rightful owner.

What Should I Do?

In most cases, we’ll email you with any next steps or requests. If you haven’t received a message yet, feel free to reach out 24/7 for more information.

Account reviews are part of our commitment to keeping your account safe, promoting fair play, and meeting responsible gaming standards. We appreciate your patience and understanding.